Terms & Conditions
Delivery Charges :
Customers are entitled to a free delivery service for any purchase of $400 or above (after discount) at chinchillashop.hk.
A delivery charge of HK$50 will be imposed if the price after discount is within HK$200-HK$400, or $70 if the price after discount is less than $200.
Order placement is cut off at noon every Tuesday. Delivery is made on Thursday. Any order which is placed after cut off time will be delivered next week.
Delivery service is applicable only in Hong Kong island and Kowloon peninsula.
Delivery Arrangements:
-
Once your online shopping session is done, we will check stock availability and confirm you by phone or email the amount of purchase, delivery time and address. We accept one delivery address for each purchase.
-
If the delivery address is located in a remote area where access of delivery van is not viable, customer is required to arrange self pick up from the location where the van is parked.
-
If there are no lifts at your address, we will charge HK$10 per level.
-
We reserve the rights on the final decision on the delivery arrangement